Our store takes care of the excellent quality of its products. However, in the unlikely event that a ordered product has defects, we undertake the repair or replacement (as the case may be) of the product, which is returned to us free of charge for the Customer. In this case, the return should take place after prior consultation with our store, which will indicate the most convenient way of return.
In any case, it is pointed out that in case of a defective product our store is liable, which is provided by articles 534 et seq. of the Civil Code.
The defect of the product should of course be manufacturing and should not be due to incorrect unpackaging or incorrect installation or any mishandling by the Customer, while our store is not responsible in case the specifications, which were given to us by the Customer with his order, are incorrect.
The material shown in the photos on this website may be slightly different from the products for sale, which is not a defect.
Right to change the order
The Customer has the right to request (by fax or e-mail) without specific reason and within ten (10) days from the receipt of the purchased product, its change with another product or products, up to the value of the price paid. In this case the cost of returning the product is borne by the Customer, while a price difference is not refundable. A necessary condition for the exercise of the above option is that the returned product or products are in excellent condition, just as they were delivered to the Customer.